Azuku Terms of Service

Last updated: September 23, 2026

Welcome to Azuku. These Terms of Service (the “Terms”) govern your use of azuku4l.com (the “Site”), your purchases from the Site, and, if you separately opt in, your participation in our text messaging program. The Site is operated by Azuku Art & Fashion House® (“Azuku,” “we,” “us,” or “our”). Our store uses Shopify to provide its online storefront and checkout.

Please read these Terms before using the Site or placing an order. By using the Site or purchasing from us, you agree to these Terms and the policies referenced here. Using the Site or making a purchase does not, by itself, enroll you in marketing text messages. If you do not agree to these Terms, please do not use the Site.

1. Eligibility and permitted use

The Site is intended for adults who are at least 18 years old and the age of majority where they live. If you use the Site or place an order, you represent that you meet this requirement.

You agree to use the Site lawfully. You may not interfere with its operation, attempt unauthorized access to accounts or systems, transmit malware, scrape or collect other people's personal information without authorization, impersonate another person, submit false information, or use the Site to infringe another person's rights. We may restrict access to the Site when reasonably necessary to address misuse or protect our customers and systems.

2. Products, artwork, and availability

Azuku sells apparel, accessories, artwork, and other products identified on the Site. Some pieces may be limited, handmade, or individually produced. We work to show accurate descriptions, images, colors, sizes, and availability, but the appearance of a product may vary somewhat with screen settings, lighting, and the characteristics disclosed on its product page. Please review the listing and any size or care information before purchasing.

Adding an item to your cart does not reserve it. We may limit quantities, discontinue products, or decline an order when an item is unavailable, a listing contains a material error, or we reasonably suspect fraud or unauthorized resale. If we cannot fulfill an item after payment, we will notify you and refund the amount paid for the unfulfilled item, including any shipping charge that must be refunded under applicable law.

3. Prices, payment, and order confirmation

Prices are displayed on the Site and may change before an order is placed. Applicable taxes, shipping charges, and other amounts collected by us are shown during checkout before payment. International customers may also owe import duties or other charges collected by a carrier or local authority, as explained in our Shipping Policy.

An order confirmation acknowledges that we received your order; it does not mean every item has shipped. Please provide accurate billing, shipping, and contact information so we can process your order and reach you if needed. If we need to cancel or change an order because of an error, suspected fraud, or unavailable inventory, we will contact you using the information provided at checkout and explain the refund or other available option.

Payment is processed through the payment methods offered at checkout. We do not ask customers to email full payment card numbers, security codes, or account passwords.

4. Ready to ship items and preorders

Ready to ship items generally leave our fulfillment location within 2–5 business days after a completed order, unless the product page or checkout states a different shipping time. A specific shipping promise on a product page takes priority over this general processing window. Delivery time begins after the carrier accepts the package.

A product offered as a preorder will be identified as such and will show an expected shipping date or shipping window before purchase. A preorder shipping estimate is the expected dispatch time, not a delivery date. If an order contains both ready to ship and preorder items, we ship ready to ship items first and preorder items when they are available. Separate tracking details may be sent for each shipment.

If we cannot ship by the time promised when you ordered, we will notify you, provide a revised shipping date when one is available, and explain how to cancel the unshipped item for a full refund. We will not silently extend a promised shipping date. Our Shipping Policy provides more detail about processing, delivery, address changes, international orders, and shipment problems.

5. Returns, refunds, and order changes

Our posted return and refund terms describe the options available after delivery. To request an address change, order change, or cancellation before shipment, contact us promptly with your order number. We will confirm whether the request can be completed; a request is not effective until we confirm it. Nothing in these Terms limits a refund or other remedy required by applicable law.

6. Accounts and communications

If you create an account, you are responsible for keeping your login information secure and for activity under your account, except where unauthorized activity results from our failure to meet an obligation imposed by law. Tell us promptly if you believe someone has accessed your account without permission.

We may contact you about your order, payment, delivery, customer support request, or changes that affect a purchase using the contact details you provide. Marketing email and text message choices are separate from the communications needed to service an order. Our Privacy Policy explains how we handle personal information and marketing preferences.

7. Azuku SMS and RCS messaging program

Program and sender. The Azuku Art & Fashion House messaging program may send promotional and personalized marketing messages, including product announcements, offers, and cart reminders, to people who choose to enroll. Messages may be delivered as SMS or, where supported, Rich Communication Services (RCS). Azuku Art & Fashion House is the brand and messaging sender identified in this program.

Consent and frequency. By opting in, you agree to receive recurring automated promotional and personalized marketing text messages from Azuku Art & Fashion House at the mobile number you provided. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Your consent to marketing messages is collected separately from placing an order or accepting these Terms.

Opt out and help. Reply STOP to a message from our program to unsubscribe from that program. Reply HELP for assistance. You may also contact us at officialazuku@outlook.com with messaging questions. After an opt-out request, you may receive a confirmation message. If you later want to receive marketing messages again, you must opt in again through an available sign-up method. Wireless carriers and devices may affect message delivery and RCS availability.

For information about how we use phone numbers and protect text messaging opt-in data and consent, see our Privacy Policy. If an individual sign-up form gives additional program details, review those details before opting in.

8. Intellectual property

The Site, Azuku name and marks, product designs, artwork, photographs, graphics, and other original content belong to Azuku or their respective rights holders. Buying a product gives you ownership of the physical item, but it does not transfer copyright, trademark rights, or permission to reproduce or commercially use the underlying design. You may view and use the Site for personal shopping. You may not copy, reproduce, or exploit its content without the rights holder's permission, except where the law allows it.

9. Reviews, comments, and submissions

If you voluntarily submit a review, photo, or other content for public display on the Site, you confirm that you have the right to submit it and that it does not violate another person's rights or applicable law. You grant Azuku a nonexclusive, worldwide, royalty-free license to display, reproduce, and adapt that public submission as reasonably needed to operate and promote the Site and our products. You keep ownership of your original content. This section does not turn private customer support messages into public reviews or promotional content.

We may remove public content that violates these Terms or the law. Please do not send confidential business ideas or other material you do not want us to receive through a public submission feature.

10. Third-party services and links

The Site may use or link to services provided by Shopify, payment providers, delivery carriers, and other third parties. A link to another website does not mean Azuku controls it. Review the terms and privacy practices of a third-party service before using it. We remain responsible for our own commitments to you and any obligations that applicable law places on us.

11. Privacy

Our Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you. It applies when you browse, shop, contact us, or sign up for messages. If you have a privacy question, contact us at officialazuku@outlook.com and use “Privacy Request” in the subject line.

12. Errors and Site changes

We may correct an inaccurate product description, price, promotion, shipping charge, or availability listing. If a correction materially affects an order you have already placed, we will contact you and explain the available options rather than charge an undisclosed higher price. We may update Site features, content, or product offerings over time.

13. Disclaimers and limits of liability

We work to keep the Site available and accurate, but we cannot promise that it will always operate without interruption or technical error. To the fullest extent permitted by law, the Site is provided on an “as available” basis, and Azuku is not responsible for indirect or consequential losses arising from use of the Site where such limitations are permitted.

These terms do not exclude liability that cannot lawfully be excluded. They also do not take away your rights concerning goods that do not arrive, goods that are defective or misdescribed, refunds we promise in our policies, or other mandatory consumer protections.

14. Responsibility for misuse

If your unlawful use of the Site or your infringement of another person's rights results in a third-party claim against Azuku, you agree to reimburse Azuku for reasonable costs and losses arising directly from that conduct, to the extent permitted by law. This section does not make you responsible for Azuku's own misconduct or for a claim unrelated to your actions.

15. Suspension and termination

You may stop using the Site at any time. We may suspend or end access to an account or part of the Site if we reasonably believe it is being used in violation of these Terms, to commit fraud, or to harm the Site or other users. Ending access does not remove payment obligations for completed purchases or rights and responsibilities that, by their nature, continue after access ends.

16. Governing law and consumer rights

These Terms are governed by applicable United States law and, where relevant, the law of the state with jurisdiction over the dispute. Nothing in these Terms limits mandatory consumer rights that apply where you live. We do not require arbitration or waive your right to bring a claim in court under these Terms.

17. Changes to these Terms

We may revise these Terms to reflect changes to the Site, our products, the messaging program, or applicable requirements. We will post the revised version here with an updated date. Changes apply going forward and do not erase rights or shipping promises that applied to an order already placed. If a change requires additional consent under applicable law, we will request it.

18. Contact information

For questions about these Terms, an order, or our messaging program, email officialazuku@outlook.com. Include your order number if your question concerns a purchase. Azuku is based in Chicago, Illinois, United States.