Azuku Shipping Policy

Last updated: September 23, 2026

Thank you for shopping with Azuku at azuku4l.com. This policy explains how we process and ship orders, including ready to ship items and preorders, and what to do if something goes wrong in transit.

Where we ship

We ship within the United States and to international destinations available at checkout. Enter your delivery address at checkout to see whether we can ship to your location and which delivery options are available. Availability may vary by product, destination, and carrier restrictions. We cannot ship an order to an address that checkout does not accept.

Processing time and delivery time

Processing time is the time we need to confirm, prepare, pack, and hand an order to a carrier. Delivery time begins after the carrier accepts the package. They are separate time periods.

Ready to ship items generally leave our fulfillment location within 2–5 business days after we receive a completed order, unless the product page or checkout states a different shipping time. Business days are Monday through Friday, excluding U.S. holidays. Orders placed on weekends or holidays begin processing on the next business day. A product-specific promise, such as an item advertised to ship the day after purchase, takes priority over this general window.

During launches, sales, holidays, or unusually high order volumes, processing may take longer. If we cannot ship by the time promised when you ordered, we will contact you with an updated shipping date, if one is available, and explain your option to cancel the unshipped item for a full refund. We will not silently extend a promised shipping date.

The delivery estimate shown at checkout is an estimate from the carrier, not a guaranteed arrival date unless the selected service expressly states otherwise. Weather, customs processing, carrier disruptions, and local delivery conditions may affect delivery after dispatch.

Preorders

Preorders let you purchase an item before it is ready to ship. A preorder item's product page will identify it as a preorder and show its expected shipping date or shipping window before you buy. That date is when we expect to ship the item, not when it will arrive. Production and delivery estimates may change as we receive updates from manufacturers or fulfillment partners.

If a preorder cannot ship within the time stated at purchase, we will contact you with an updated shipping date, if available, and explain how to cancel the unshipped preorder for a full refund. If we can no longer fulfill it, we will cancel and refund the unshipped item. We will not substitute another product without your agreement.

If your order contains both ready to ship and preorder items, we ship the ready to ship items first and the preorder items when they become available. You may receive separate shipping confirmations and tracking numbers. The shipping charges for the order are shown at checkout; we will not add a charge later for this split shipment without your agreement.

Shipping rates and free shipping

Shipping options and charges are calculated and displayed at checkout before you pay. They can depend on your destination, package size and weight, and available service. Any special shipping requirements for an item, such as large artwork, will be shown on the product page or at checkout.

Azuku advertises free shipping at checkout for orders over $100. Checkout determines whether an order and destination qualify and displays any applicable free shipping option before payment. Please check the final checkout total; the offer does not cover customs duties or import taxes unless checkout expressly says it does.

Choosing an expedited carrier service changes the carrier's delivery service after dispatch. It does not shorten processing or preorder production time unless we expressly state otherwise.

Tracking and separate packages

When a package ships, we will send a shipping confirmation with tracking details to the email address used at checkout, when tracking is available. A tracking number can take time to show its first carrier scan. If an order ships in multiple packages, each package may have its own tracking details and delivery date.

Please keep your order confirmation and check your spam or promotions folder if you do not see a shipping email. If the promised processing period has passed without a shipping update, reply to your order confirmation and include your order number.

International orders, customs, and duties

International deliveries may be inspected by customs and may take longer than the carrier's original estimate. Your country may assess import duties, taxes, brokerage fees, or other charges. Unless checkout clearly states that these charges are included or prepaid, they are collected by the destination country's authorities or the carrier and are the customer's responsibility. Azuku does not control those charges or customs processing times.

Please check your country's import rules before ordering. If customs or a carrier holds, refuses, or returns a package because charges are unpaid or delivery requirements are not met, contact us so we can review the shipment and explain the available options. Any refund or reshipment will be handled in accordance with applicable law and the circumstances of the return.

Shipping addresses and changes

Please enter and review your full name, street address, apartment or unit number, postal code, phone number when required, and email address before placing an order. We use the shipping address provided at checkout.

If you need to correct an address, reply to your order confirmation as soon as possible with your order number and the corrected address. We will try to make the change before the package ships, but we cannot guarantee a change once fulfillment begins or a carrier has accepted the package. A carrier may decline an address change or charge an additional fee; we will tell you about any charge before arranging a requested change.

If a package is returned to us because an address was incomplete, incorrect, or undeliverable, we will contact you after it returns and review reshipment or refund options. Any new shipping charge will be disclosed before reshipment. We will review other delivery problems individually rather than assuming that every returned package has the same cause.

Delayed, lost, or marked delivered packages

If tracking has not moved for an unusual period or the estimated delivery date has passed, contact us with your order number and tracking number. We will review the shipment and, when needed, work with the carrier to investigate. We will update you on the available next steps, which may include a replacement or refund depending on the findings and applicable law.

If tracking says delivered but you cannot find the package, first check the delivery location, household members, building staff, and any carrier delivery notice. Then contact us promptly. We will review the address and tracking information and assist with a carrier inquiry. A delivered scan does not prevent us from reviewing a reported problem.

Damaged packages, missing items, or wrong items

If your order arrives damaged, contains the wrong item, or is missing an item, contact us as soon as you can. Include your order number and clear photos of the item, outer packaging, shipping label, and any visible damage where possible. Keep the packaging until we respond, since the carrier may need it for an investigation. We will review the issue and explain the appropriate replacement, refund, or other resolution.

If you received only part of your order, check your shipping confirmations first: the remaining items may be traveling separately, especially when a preorder is involved.

Order changes and cancellations

If you need to change or cancel an order, reply to your order confirmation right away with your order number. We will confirm whether the request can be completed before shipment. A request is not effective until we confirm it. Once a package has shipped, see our return and refund terms for any available return options.

If we cannot ship an item within the promised time, you may choose to cancel that unshipped item for a full refund. If an item becomes unavailable, we will notify you and refund the unshipped item. When an entire order is canceled because we cannot ship it, the refund includes the shipping amount paid for that order; a required refund goes back to the original payment method rather than store credit.

Contact Azuku

For shipping questions, address corrections, or delivery problems, reply to your Azuku order confirmation or shipping email and include your order number, the name on the order, and a brief description of the issue. We will use those details to locate your order and respond.

We may update this policy as our shipping services or store practices change. The version that applied when you placed your order governs the shipping promises made for that order, together with any product-specific shipping information displayed before purchase.